Privacy Policy

Effective Date: January 20, 2026
Last Updated: January 20, 2026

Volkl Tennis (“Volkl Tennis,” “we,” “us,” or “our”) operates the website volkltennis.com (the “Site”). This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit or interact with our Site, products, and services.

By using the Site, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

a. Personal Information

We may collect personal information that you voluntarily provide to us, including:

  • Name

  • Email address

  • Mailing address

  • Phone number

  • Payment and transaction information

  • Account or order details

  • Any information submitted through forms, surveys, or customer service communications

You may browse the Site without providing personal information, but certain features (purchases, newsletters, support) may require it.

b. Sensitive Personal Information

Under California law, certain information (such as payment details or precise location data) may be considered sensitive. We only use sensitive personal information to provide requested services, process transactions, and ensure security, and we do not use it for profiling or unrelated marketing purposes.

c. Non-Personal Information

We automatically collect certain non-personal or technical information, including:

  • Browser type

  • Device type and operating system

  • IP address

  • Referring URLs

  • Pages viewed and interactions

This data is used for analytics, security, and site performance improvements.

2. Cookies, Tracking & Analytics

We use cookies and similar technologies to:

  • Operate and secure the Site

  • Remember user preferences

  • Analyze site traffic and performance

  • Support advertising and marketing (where permitted)

Cookie Choices

You can manage cookie preferences through:

  • Your browser settings

  • Cookie consent or preference tools (where available)

  • Global Privacy Control (GPC) signals (recognized where legally required)

Disabling cookies may affect certain Site functionality.

3. How We Use Your Information

We use collected information to:

  • Process orders and payments

  • Provide customer support

  • Improve products, services, and Site performance

  • Personalize user experience

  • Send transactional or service-related communications

  • Send marketing or promotional emails (with opt-out available)

  • Comply with legal obligations

4. Advertising & Third-Party Services

We may use third-party service providers such as:

  • Payment processors

  • Email marketing platforms

  • Analytics providers (e.g., Google Analytics)

  • Advertising partners (e.g., Google Ads)

These providers may process information on our behalf under contractual confidentiality obligations.

Advertising

Advertising partners may use cookies or similar technologies to deliver relevant ads. We do not sell personal information for money, but some data sharing may be considered “sharing” under California law for advertising purposes.

You may opt out where required by law.

5. Your Privacy Rights

a. California Residents (CCPA / CPRA)

If you are a California resident, you have the right to:

  • Know what personal information we collect, use, and disclose

  • Request deletion of personal information

  • Request correction of inaccurate information

  • Opt out of the sale or sharing of personal information

  • Limit the use of sensitive personal information

  • Not be discriminated against for exercising your rights

Requests can be submitted using the contact information below.

b. EU / UK Residents (GDPR)

If you are located in the EU or UK, you have the right to:

  • Access your personal data

  • Request correction or deletion

  • Restrict or object to processing

  • Data portability

  • Withdraw consent at any time

Our lawful bases for processing include consent, contract performance, legal obligation, and legitimate business interests.

6. Data Retention

We retain personal information only as long as necessary to:

  • Fulfill the purposes outlined in this policy

  • Comply with legal, accounting, or reporting obligations

  • Resolve disputes and enforce agreements

When no longer required, data is securely deleted or anonymized.

7. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect personal information against unauthorized access, disclosure, alteration, or destruction.

Payment information is processed through PCI-compliant providers. However, no method of transmission or storage is 100% secure.

8. Sharing of Information

We do not sell personal information for monetary consideration.

We may share information:

  • With service providers acting on our behalf

  • To comply with legal obligations

  • To protect rights, property, or safety

  • In connection with a business transfer (merger, sale, acquisition)

All sharing is limited to what is reasonably necessary.

9. Third-Party Websites

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. Your interactions with third-party sites are governed by their respective privacy policies.

10. Children’s Privacy

Our Site is not directed to children under 13. We do not knowingly collect personal information from children under 13 in compliance with the Children’s Online Privacy Protection Act (COPPA).

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be reflected by an updated “Last Updated” date. Continued use of the Site after changes constitutes acceptance of the revised policy.

12. Contact Us

If you have questions about this Privacy Policy or your data rights, contact us at:

Volkl Tennis
621 Second St.
Encinitas, CA 92024
📧 info@vb-tennis.com